Política de reembolso
✅ WIZRIDE — REFUND & RETURN POLICY (lista para usar)
Refund & Return Policy
Last updated: [pon fecha actual]
Thank you for shopping with WizRide. We are committed to providing high-quality products and a smooth shopping experience. Please read our refund and return policy carefully to understand your rights and responsibilities.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition as received.
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The product must be returned in its original packaging.
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All accessories and components must be included.
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Proof of purchase (order confirmation or order number) is required.
Items showing signs of use, damage, or missing components may be eligible only for a partial refund or may be refused.
To initiate a return, please contact us at:
If your return request is approved, you will receive detailed instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2. Order Cancellations
Orders can be canceled only within the same day of purchase, as processing begins quickly.
Cancellation requests made after processing has started may be subject to a small administrative fee.
3. Damaged, Defective, or Incorrect Items
If your order arrives:
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Damaged
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Defective
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Incorrect
Please contact us within 7 days of delivery at:
Include clear photos or videos of the issue.
In these cases, we will offer either:
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A full refund, or
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A replacement at no additional cost.
Return shipping costs will be covered by us when applicable.
4. Non-Returnable Items
Returns or refunds are not accepted for:
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Items damaged due to misuse.
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Missing parts or accessories.
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Personalized or custom-made products.
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Hazardous materials.
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Gift cards.
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Final sale or clearance items.
We encourage customers to review product descriptions carefully before purchasing.
5. Exchanges
We do not offer direct exchanges.
If you wish to change size or model, please request a return (if eligible) and place a new order.
6. Refund Processing
Once your return is received and inspected:
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You will be notified of approval or rejection.
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Approved refunds will be issued to the original payment method.
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Processing typically takes up to 10 business days.
Banks or payment providers may require additional time.
If more than 15 business days have passed after approval, please contact:
7. Contact Information
For any questions regarding returns or refunds: